At ZARROE, your satisfaction is our priority. If your order isn't quite right, we make returns and exchanges simple and hassle-free.

Return Window

We offer a 60-day return policy from the date of delivery. If 60 days have passed since you received your item, unfortunately we cannot offer a refund or exchange.

Eligibility for Returns

To be eligible for a return, your item must be:

• Unused, unworn, and in the same condition that you received it
• In its original packaging with all tags attached
• Accompanied by proof of purchase (order number or receipt)

Please note that custom-made, personalized, or engraved items are final sale and not eligible for return or exchange, unless the item arrives damaged or defective.

How to Start a Return

To begin a return or exchange, please contact our Customer Support team with your order number and reason for return. Once your request is approved, we will provide instructions on how to send your item back to us.

Email: csa@zarroe.com

Exchanges

Need a different size or color? We're happy to exchange your item, subject to availability. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 7-10 business days.

Return Shipping

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect. In such cases, ZARROE will cover the cost of return shipping.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery with photos of the item and packaging so we can resolve the issue quickly with a replacement or full refund.

Questions?

Our Customer Support team is happy to help with any return or exchange questions.

Email: csa@zarroe.com Address: New York, USA

Thank you for choosing ZARROE — Riders 1st Choice.