free worldwide shipping60 days easy returnfree customizationtop rated materials
FREQUENTLY ASKED QUESTIONS
ANSWERS THAT KEEP
YOU MOVING.
Whether you're choosing your first motorcycle jacket, tracking an order, selecting the right size, or caring for premium leather, we're here to help. Explore the most common questions from riders around the world and find the answers you need—all in one place
Orders & Purchasing
How do I place an order?
Browse our collections, choose your preferred style and size, add it to your cart, and complete checkout using our secure payment system.
Can I modify my order after placing it?
Yes. Contact our customer support as soon as possible. Once your order enters production or shipping, modifications may no longer be possible.
Can I cancel my order?
Orders may be cancelled before processing begins. Please contact us immediately after placing your order.
Do you offer custom jackets?
Yes. We offer customization for selected products. Contact our team for details before placing your order.
Do you sell genuine leather jackets?
Yes. We use premium genuine leather selected for durability, comfort, and long-lasting performance.
Sizing & Fit
How do I choose the correct size?
Use our detailed Size Guide available on every product page. Measure yourself carefully and compare your measurements before ordering.
What if I'm between two sizes?
If you prefer a relaxed fit or plan to wear layers underneath, we generally recommend selecting the larger size.
Can I exchange my jacket if the size doesn't fit?
Please refer to our Return & Refund Policy. Size exchanges are subject to our policy and product condition.
Are your jackets true to size?
Our jackets are manufactured according to our official sizing chart. Always use the provided measurements rather than relying on your usual clothing size.
Can I get help choosing my size?
Absolutely. Our support team is happy to recommend the best size based on your measurements.
Materials & Quality
What types of leather do you use?
Depending on the collection, we use premium cowhide, sheepskin, goatskin, suede, and other high-quality leathers.
Are your jackets handmade?
Many ZARROE products are handcrafted by experienced artisans with attention to detail and quality.
What type of zippers do you use?
We use premium-quality hardware, including durable YKK zippers on many of our jackets.
Are your products suitable for motorcycle riding?
Many of our motorcycle jackets are designed specifically for riders. Please review the product description for protection and riding features.
Do your jackets include armor?
Some riding jackets include armor or armor pockets. Please check each product description for specifications.
Shipping
How long does order processing take?
Orders are typically processed within 5–7 business days.
How long does shipping take?
Estimated delivery time is 7–14 business days, depending on your location.
Do you ship internationally?
Yes. We proudly ship to customers worldwide.
Will I receive tracking information?
Yes. Tracking details are emailed once your order has been dispatched.
What if my shipment is delayed?
Unexpected delays may occur due to customs, weather, or carrier operations. We’ll assist you with tracking updates whenever possible.
Customs & Delivery
Will I have to pay customs duties?
International customers may be responsible for customs duties, taxes, or import fees required by their country.
What happens if I entered the wrong shipping address?
Please contact us immediately. Address changes may not be possible once processing has started.
What if my package is returned?
Returned packages will be reviewed by our team. Additional shipping charges may apply for reshipment.
Do you ship to PO Boxes?
Availability depends on the shipping carrier and destination country.
My tracking hasn't updated. What should I do?
Tracking updates can occasionally be delayed while the package is in transit or awaiting customs clearance.
Returns & Refunds
What is your return policy?
We accept eligible returns within 60 days of delivery. Please review our Return Policy for full details.
How long does it take to receive a refund?
Approved refunds are processed within 7 business days after the returned product has been received and inspected.
Can I return a used jacket?
Products must be returned in accordance with our Return Policy.
Do you refund shipping charges?
Shipping fees are generally non-refundable unless the return is due to our error.
What happens if my product arrives damaged?
Please contact us immediately with photos so we can assist you as quickly as possible.
Leather Care
How should I clean my leather jacket?
Use a soft microfiber cloth and a leather-safe cleaner. Avoid household cleaning products.
How often should I condition leather?
Every 3–6 months, depending on usage and climate.
Can leather jackets get wet?
Yes, but allow them to air dry naturally and apply conditioner after drying.
How should I store my jacket?
Store it on a wide hanger in a cool, dry place using a breathable garment bag.
Can scratches be repaired?
Minor scratches often blend into the leather over time. Severe damage should be professionally repaired.
Product Information
Are product colors exactly the same as shown?
Colors may vary slightly due to lighting and monitor settings.
Do leather jackets become softer over time?
Yes. Genuine leather naturally softens and develops character with wear.
Will my jacket stretch?
Leather may relax slightly with regular wear but should not significantly change size.
How durable are ZARROE jackets?
Our jackets are built using premium materials designed for long-term durability and everyday performance.
Can I wear my jacket in all seasons?
Yes. We offer jackets designed for different climates, riding conditions, and seasons.
Payments & Security
Which payment methods do you accept?
We accept major secure payment methods displayed during checkout.
Is my payment information secure?
Yes. All payments are processed through secure, encrypted payment gateways.
Can I pay in my local currency?
Available currencies depend on your location and the checkout system.
Do you offer discount codes?
Occasionally. Subscribe to our newsletter to receive updates on promotions.
Do you offer gift cards?
Please contact customer support for current availability.
General
Why choose ZARROE?
ZARROE combines premium materials, expert craftsmanship, timeless design, and rider-focused performance to create jackets built to last.
How can I contact customer support?
Visit our Contact Us page or email our support team for assistance.
Do you offer wholesale opportunities?
Yes. Please contact us to discuss wholesale and business partnerships.
Where are ZARROE products made?
Our products are manufactured by experienced craftsmen using carefully selected premium materials and strict quality standards.
How can I stay updated on new collections?
Subscribe to our newsletter and follow ZARROE on social media to receive the latest product launches, promotions, and riding inspiration.