ZARROE NOVARA Urban Hoodie

Free Shipping
Enjoy free shipping on eligible orders.

Processing Time
Orders are carefully prepared and typically ship within 5–7 business days.

Delivery Time
Once shipped, delivery usually takes 7–14, depending on your location.

Order Tracking
A tracking number will be provided once your order has been shipped.

International Shipping
We ship worldwide. Delivery times and any applicable customs duties or import taxes may vary by destination.

Need Help?
For complete shipping details, please visit our Shipping Policy.

60-Day Easy Returns
You may request a return within 60 days of receiving your order.

Eligible Returns
Returns are accepted for:

• Wrong product received
• Wrong size shipped by ZARROE
• Manufacturing defects
• Shipping damage
• Product not matching your order

Important
We cannot accept returns for used, customized, or clearance products, returns requested after 60 days, or orders where the supplied size matches our official Size Chart.

Refunds
Once your returned item is received and passes our quality inspection, your refund will be processed within 7 business days.

Need Help?
Please review our complete Refund & Return Policy.

Our Lifetime Craftsmanship Guarantee
We Build Riding Gear That Lasts & We Stand Behind Every Stitch

When you invest in a ZARROE leather product, you're not just buying a jacket, vest, or pair of gloves. You're investing in quality craftsmanship built to ride with you for years. That's why every leather item we make comes with our Lifetime Warranty against defects in materials and workmanship.

If something goes wrong due to how we made it, we'll make it right — whether that's a repair, replacement, or rebuild.

What's Covered

Our Lifetime Warranty protects you against manufacturing defects for as long as your product exists. Here's what we've got your back on:

Leather Materials All genuine leather on jackets, vests, chaps, gloves, and other leather goods

Hardware Components

Zippers
Buckles
Snaps
Rivets
D-rings
Other metal hardware

Construction Quality

Stitching failures
Seam separation
Lining defects

Applies To:

Stock products purchased directly from ZARROE.com
Custom-built and club-wear products
Both domestic and international orders

Important Note on Non-Leather Materials: Products made with canvas, denim, twill, or mesh fabrics are not covered for material defects, but the hardware on these items is still protected under this warranty.

What's Not Covered

We build our gear tough, but it's not indestructible. This warranty doesn't cover:

Normal Wear & Aging

Natural leather fading or color changes
Creasing and patina development
Minor surface scuffs from regular use

Damage from Use or Accidents

Cuts, tears, or punctures
Burns or heat damage
Crash or impact damage
Pet damage (scratches, bites, chewing)

Modifications & Alterations

Patches applied after purchase (see below)
Customer-added hardware or embellishments
Tailoring or alterations done outside ZARROE
Dyeing or chemical treatments

Improper Care

Machine washing
Damage from harsh chemicals or cleaners
Mold or mildew from improper storage
Over-soaking or water damage from neglect
The Patch Policy — Please Read Carefully

Once you apply patches to your product, it can no longer be returned, exchanged, or submitted for warranty repair.

Here's why: Removing patches damages the leather and stitching, making it impossible for us to properly assess manufacturing defects or perform quality repairs.

This applies to:

Iron-on patches
Sewn-on patches
Adhesive patches
Any permanent decorations added after purchase

Plan ahead: If you're considering patches for your club vest or jacket, make sure your product fits perfectly and meets your expectations first.

How to Keep Your Warranty Valid

Leather is incredibly durable when treated right. Follow these care guidelines to keep your warranty active and your gear looking great:

DO:

Clean with leather-specific products
Condition regularly to maintain suppleness and shine
Spot clean stains with a damp cloth and mild soap
For deep cleaning: briefly soak in lukewarm water, then air dry (don't over-soak)
Store in a cool, dry place away from direct sunlight

DON'T:

Machine wash or dry
Use harsh chemicals, bleach, or household cleaners
Leave soaking for extended periods
Expose to extreme heat sources
Store in damp or humid conditions

For more tips, check out our Leather Care guide.

How to File a Warranty Claim

We've made the process simple. Here's how it works:

Step 1: Reach our Customer Support team: contact us

Have ready:

Your order number
Description of the issue
Clear photos showing the defect

Step 2: Send Photos Our team will assess the damage based on the photos you provide via email. Make sure images clearly show:

The problem area (close-up)
Full view of the product
Any tags or labels still attached

Step 3: Get Approval We'll review your claim and respond as quickly as possible (usually within 1-2 business days) with:

Approval for repair or replacement
Shipping instructions
What to expect next

Step 4: Ship Your Item If approved:

You cover shipping costs to us
We cover return shipping costs back to you
Pack securely and use a trackable shipping method

Step 5: We Handle the Rest Depending on the issue, we'll:

Repair the defect and return your original product
Replace with the same item if repair isn't possible
Rebuild a custom product to original specifications
Offer an equal-value alternative if your original item is discontinued
Purchased from a Retail Partner?

Our warranty covers ZARROE products no matter where you bought them. Whether you ordered from zarroe.com or an authorized retailer, we'll take care of you.

Just have your order details ready when you contact us.

Questions? Reach our Customer Support team: contact us